Undergraduate Certificate in Contact Centre HR Practices

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The Undergraduate Certificate in Contact Centre HR Practices is a comprehensive course designed to meet the growing industry demand for specialized HR skills in contact centers. This certificate equips learners with essential skills in recruitment, onboarding, performance management, training, and employee relations, all within the context of contact center operations.

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AboutThisCourse

It highlights the importance of understanding the unique challenges and opportunities of this industry, and prepares learners to contribute effectively to contact center growth and success. With the rapid growth of customer service and support operations, there is a high industry demand for HR professionals who understand contact center environments. This course provides a direct pathway to career advancement, offering learners the opportunity to gain a deep understanding of the HR practices that are most relevant and valuable in contact centers.

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CourseDetails

• Contact Centre HR Fundamentals: An introduction to the role of HR in contact centers, including key responsibilities and best practices.

• Recruitment and Selection: Strategies for attracting, interviewing, and hiring top contact center talent.

• Employee Onboarding: Techniques for effectively integrating new hires into the contact center team and culture.

• Performance Management: Methods for setting performance expectations, providing feedback, and coaching contact center agents for success.

• Employee Engagement: Strategies for fostering a positive and engaged work environment, including recognition and incentive programs.

• Labor Relations: Understanding and navigating the legal and regulatory landscape of contact center employment.

• Diversity and Inclusion: Best practices for promoting diversity and inclusion in the contact center workforce.

• Training and Development: Techniques for developing and delivering effective training and development programs for contact center agents.

• Workforce Management: Strategies for scheduling, forecasting, and managing contact center staff to optimize performance and productivity.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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UNDERGRADUATE CERTIFICATE IN CONTACT CENTRE HR PRACTICES
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London School of International Business (LSIB)
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05 May 2025
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