Undergraduate Certificate in Microsoft Excel for Customer Support

Name: Undergraduate Certificate in Microsoft Excel for Customer Support
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The Undergraduate Certificate in Microsoft Excel for Customer Support is a valuable course designed to equip learners with essential Excel skills critical in customer support roles. With a focus on real-world applications, this certificate course covers key Excel functionalities, including data analysis, visualization, and reporting.

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AboutThisCourse

In today's data-driven world, the ability to manipulate and interpret data is increasingly important. This course addresses the industry's growing demand for professionals who can use Excel to manage and analyze customer support data effectively. By completing this certificate program, learners will gain a competitive edge, enhancing their career advancement opportunities. The course curriculum is designed to provide hands-on experience, enabling learners to apply Excel tools and techniques to solve complex customer support challenges. By mastering these skills, learners will be able to streamline processes, improve customer satisfaction, and contribute significantly to their organizations' success.

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• Excel Basics: Introduction to Excel interface, creating and saving workbooks, entering and editing data, basic formatting.
• Working with Data: Sorting and filtering data, data validation, text functions, date and time functions.
• Data Analysis: Sum, average, min, max, and count functions, conditional formatting, pivot tables.
• Charts and Graphs: Creating charts and graphs, customizing chart elements, chart types for data visualization.
• Formulas and Functions: Basic formula structure, relative and absolute cell references, common functions (e.g. SUM, AVERAGE, MIN, MAX, COUNT).
• Advanced Functions: IF, VLOOKUP, HLOOKUP, INDEX, MATCH, and other advanced functions for data analysis.
• Macros: Recording and running macros, automating repetitive tasks, basic macro security.
• Data Import and Export: Importing and exporting data to and from Excel, working with CSV and TXT files.
• Dashboards: Creating interactive dashboards, using slicers, sparklines, and other dashboard elements.

The above list outlines 10 essential units for an undergraduate certificate in Microsoft Excel for Customer Support. These units cover the basics of Excel, working with data, data analysis, charts and graphs, formulas and functions, advanced functions, macros, data import and export, and dashboards. By mastering these units, students will have a solid foundation in Excel and be able to use it effectively in a customer support role.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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UNDERGRADUATE CERTIFICATE IN MICROSOFT EXCEL FOR CUSTOMER SUPPORT

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London School of International Business (LSIB)

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05 May 2025

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