Professional Certificate in Tele-Marketing Practices

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The Professional Certificate in Tele-Marketing Practices course is a comprehensive program designed to equip learners with essential skills for success in the telemarketing industry. This course emphasizes the importance of effective communication, sales techniques, and customer relationship management in telesales.

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AboutThisCourse

In today's digital age, telemarketing remains a critical component of businesses' marketing strategies. This course is in high demand, as companies seek professionals who can effectively engage with customers over the phone and close sales deals. By completing this course, learners will gain the skills and confidence necessary to excel in this field. Through hands-on training and expert instruction, this course covers topics such as lead generation, objection handling, and call scripts. Learners will also gain an understanding of legal and ethical considerations in telemarketing. With a Professional Certificate in Tele-Marketing Practices, learners will be well-positioned for career advancement and success in this growing field.

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CourseDetails

• Tele-Marketing Fundamentals: Understanding the basics of telemarketing, including its definition, history, and importance in modern business.
• Legal Compliance in Tele-Marketing: Learning about the laws and regulations governing telemarketing, such as the Do Not Call (DNC) list and the Telephone Consumer Protection Act (TCPA).
• Prospecting and Lead Generation: Identifying potential customers and generating leads through various telemarketing techniques, such as cold calling and referral marketing.
• Script Writing and Call Guides: Creating effective scripts and call guides that help telemarketers engage with prospects, build rapport, and deliver a clear value proposition.
• Objection Handling and Closing Techniques: Overcoming common objections and closing deals by using proven techniques and strategies.
• Customer Relationship Management (CRM) Tools: Utilizing CRM software to manage customer data, track interactions, and optimize telemarketing campaigns.
• Performance Metrics and Analytics: Measuring and analyzing telemarketing performance using key metrics, such as call volume, conversion rate, and average deal size.
• Ethics and Professionalism in Tele-Marketing: Maintaining high ethical standards and professionalism in all telemarketing activities, including respecting customer privacy, avoiding high-pressure tactics, and providing accurate information.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
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PROFESSIONAL CERTIFICATE IN TELE-MARKETING PRACTICES
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London School of International Business (LSIB)
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05 May 2025
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