Professional Certificate in CRM in Contact Centre Operations

Name: Professional Certificate in CRM in Contact Centre Operations
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The Professional Certificate in CRM (Customer Relationship Management) in Contact Centre Operations is a valuable course that equips learners with essential skills for career advancement in today's customer-centric business environment. This certificate course emphasizes the importance of effective CRM strategies and tools in delivering exceptional customer experiences, which are critical to business success.

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AboutThisCourse

With the growing demand for skilled customer service professionals who can leverage CRM technologies to drive customer engagement and loyalty, this course is highly relevant and sought after by employers. Learners will gain hands-on experience with leading CRM platforms, such as Salesforce and Zendesk, and develop the skills to manage customer interactions across multiple channels, including phone, email, chat, and social media. By completing this course, learners will demonstrate their expertise in CRM best practices, contact centre operations, and customer service strategies, making them highly attractive candidates for a wide range of career opportunities in customer-facing roles.

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CourseDetails

• Introduction to CRM in Contact Centre Operations
• Customer Relationship Management Software
• CRM Data Management and Analysis
• Contact Centre Channels and CRM Integration
• CRM Strategies for Customer Retention and Loyalty
• CRM in Multi-Channel Customer Service
• CRM Metrics and Performance Measurement
• CRM Best Practices in Contact Centre Operations
• CRM Security and Compliance in Contact Centres

CareerPath

The Professional Certificate in CRM (Customer Relationship Management) in Contact Centre Operations is a valuable credential for those interested in managing customer relationships and improving customer experiences. This certificate program covers essential skills and knowledge in CRM strategies, data analysis, and contact centre operations. Let's explore the distribution of roles in this field using a 3D pie chart. The chart below showcases the roles in CRM for contact centre operations, featuring Customer Service Representatives, CRM Data Analysts, CRM Managers, and CRM Developers. The data reflects the diverse opportunities available for professionals seeking careers in CRM and contact centres. ![3D Pie Chart for CRM Roles in Contact Centre Operations](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAT4AAACeCAMAAADJ48/wAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAB3RJTUUH4QsE1U66rkJggg3opJKv////////+y8vJHR0f39/YO/H8wEAAAAXklEQVR4Ae3U6Q3AIAwF0Jbb/Ri6UK5k5rHzK5oDhBnbx1iFNKDYWMBX9Yv9xz7V/1i3d69y/q1b+39/r6+vj4+9/q6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6urq6ur

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN CRM IN CONTACT CENTRE OPERATIONS

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London School of International Business (LSIB)

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05 May 2025

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