Postgraduate Certificate in Social Media and Customer Service
-- ViewingNowThe Postgraduate Certificate in Social Media and Customer Service is a career-advancing course that develops essential skills for today's digital world. This certification program focuses on harnessing the power of social media for customer service, a critical area for business success.
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โข Social Media Fundamentals
โข Social Listening and Monitoring
โข Content Creation and Curation for Social Media
โข Social Media Analytics and Metrics
โข Customer Relationship Management (CRM) and Social Media
โข Social Media Strategy and Campaign Planning
โข Community Management on Social Media Platforms
โข Social Media Ethics and Privacy
โข Social Media Tools and Platforms
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Social Media Managers develop and execute marketing strategies across various platforms, ensuring brand consistency and engaging with the target audience. 2. **Customer Service Representative (30%)**
Customer Service Representatives handle customer inquiries, concerns, and complaints, providing prompt and effective solutions while maintaining a high level of customer satisfaction. 3. **Digital Marketing Specialist (20%)**
Digital Marketing Specialists focus on creating, managing, and optimizing online marketing campaigns, leveraging data to drive decision-making and maximize ROI. 4. **Content Creator (15%)**
Content Creators produce engaging content, such as blog posts, infographics, and videos, to inform, entertain, and persuade the target audience, ultimately supporting marketing efforts. These roles showcase the primary and secondary keywords relevant to the postgraduate certificate in Social Media and Customer Service, with an emphasis on the growing job market trends and skill demand in the UK.
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