Graduate Certificate in Customer Relationship Management in Cloud-Based ICT

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The Graduate Certificate in Customer Relationship Management (CRM) in Cloud-Based ICT is a certificate course that empowers learners with the essential skills required for managing customer relationships in today's cloud-based ICT industry. This course highlights the importance of CRM in delivering exceptional customer experiences, which is a critical factor in business success.

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About this course

In an era where businesses are increasingly reliant on cloud-based ICT solutions, this course is highly relevant and in demand. It equips learners with the skills to leverage cloud-based CRM tools to manage customer relationships, streamline business processes, and drive growth. By completing this course, learners will be able to demonstrate their expertise in CRM and cloud-based ICT, positioning them for career advancement in a range of industries. The course covers essential topics such as CRM strategy, cloud-based CRM technologies, customer data analytics, and customer experience management. Learners will gain hands-on experience with leading cloud-based CRM platforms, enabling them to apply their skills in real-world settings. Overall, the Graduate Certificate in CRM in Cloud-Based ICT is an excellent opportunity for learners to build their skills in a rapidly growing field and take their careers to the next level.

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Course Details

• Cloud-Based CRM Systems
• Customer Data Management in Cloud ICT
• CRM Analytics and Business Intelligence
• Customer Experience Management in Cloud CRM
• Sales Force Automation in Cloud ICT
• Marketing Automation in Cloud CRM
• Social Media Integration in Cloud-Based CRM
• Mobile CRM and Remote Access
• Cloud CRM Security and Privacy
• Implementing and Managing Cloud-Based CRM

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
GRADUATE CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT IN CLOUD-BASED ICT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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