Postgraduate Certificate in HR Service Delivery.
-- viewing nowThe Postgraduate Certificate in HR Service Delivery is a comprehensive course that focuses on developing essential skills for HR professionals. This course emphasizes the importance of strategic HR service delivery, analytics, and customer-centric design in today's dynamic business environment.
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Course Details
• HR Service Strategy: Understanding the role of HR in service delivery, developing HR service strategies, and aligning them with organizational goals.
• HR Process Design and Improvement: Designing efficient and effective HR processes, improving existing ones, and using process metrics to measure success.
• HR Technology and Analytics: Utilizing technology to enhance HR service delivery, analyzing HR data, and using insights to make informed decisions.
• Change Management: Managing change in HR service delivery, including communication, implementation, and evaluation of change initiatives.
• HR Customer Service: Delivering excellent customer service in HR, understanding customer needs, and managing customer relationships.
• HR Legal and Compliance: Understanding HR legal and compliance requirements, implementing policies and procedures, and ensuring compliance.
• HR Service Delivery Models: Exploring different HR service delivery models, such as shared services, centers of expertise, and outsourcing, and selecting the most appropriate model for the organization.
• HR Project Management: Managing HR projects, including planning, execution, and monitoring, to ensure successful delivery of HR initiatives.
• HR Performance Measurement: Measuring HR service delivery performance, setting performance standards, and using feedback to improve performance.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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