Postgraduate Certificate in HR Service Delivery.
-- ViewingNowThe Postgraduate Certificate in HR Service Delivery is a comprehensive course that focuses on developing essential skills for HR professionals. This course emphasizes the importance of strategic HR service delivery, analytics, and customer-centric design in today's dynamic business environment.
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โข HR Service Strategy: Understanding the role of HR in service delivery, developing HR service strategies, and aligning them with organizational goals.
โข HR Process Design and Improvement: Designing efficient and effective HR processes, improving existing ones, and using process metrics to measure success.
โข HR Technology and Analytics: Utilizing technology to enhance HR service delivery, analyzing HR data, and using insights to make informed decisions.
โข Change Management: Managing change in HR service delivery, including communication, implementation, and evaluation of change initiatives.
โข HR Customer Service: Delivering excellent customer service in HR, understanding customer needs, and managing customer relationships.
โข HR Legal and Compliance: Understanding HR legal and compliance requirements, implementing policies and procedures, and ensuring compliance.
โข HR Service Delivery Models: Exploring different HR service delivery models, such as shared services, centers of expertise, and outsourcing, and selecting the most appropriate model for the organization.
โข HR Project Management: Managing HR projects, including planning, execution, and monitoring, to ensure successful delivery of HR initiatives.
โข HR Performance Measurement: Measuring HR service delivery performance, setting performance standards, and using feedback to improve performance.
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