Graduate Certificate in ICT Help Desk Support

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The Graduate Certificate in ICT Help Desk Support is a critical course for those interested in technology support careers. This program focuses on the essential skills necessary to succeed in the rapidly growing ICT industry, with an emphasis on help desk and technical support roles.

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About this course

As businesses increasingly rely on technology, the demand for skilled help desk professionals has never been higher. This certificate course equips learners with the skills to meet this demand, providing a solid foundation in ICT fundamentals, technical support, and customer service. By completing this course, learners will have the opportunity to develop skills in problem-solving, communication, and technical troubleshooting, all of which are highly valued in the ICT industry. This certificate course not only prepares learners for entry-level help desk positions but also provides a pathway for further study and career advancement. In short, the Graduate Certificate in ICT Help Desk Support is an excellent choice for anyone looking to start or enhance their career in ICT technical support.

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Course Details

• ICT Hardware and Software Fundamentals  
• Troubleshooting ICT Hardware and Software Issues  
• Network and Infrastructure Management for Help Desk Support  
• ICT Security and Data Privacy  
• Customer Service and Communication Skills for Help Desk Support  
• ITIL Foundation Certification for Help Desk Professionals  
• ICT Help Desk Support Tools and Processes  
• Problem-Solving Techniques for Help Desk Support  
• Service Request and Incident Management in Help Desk Support

Career Path

The Graduate Certificate in ICT Help Desk Support offers a variety of roles in the UK, with a strong demand for Level 1 and Level 2 Help Desk technicians, comprising 25% and 40% of the market share, respectively. System Administrators and Network Administrators represent 20% and 10% of the job market, while Database Administrators make up the remaining 5%. This 3D pie chart provides a clear and engaging visual representation of ICT Help Desk Support job market trends in the UK.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
GRADUATE CERTIFICATE IN ICT HELP DESK SUPPORT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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