Graduate Certificate in ICT Help Desk Support
-- ViewingNowThe Graduate Certificate in ICT Help Desk Support is a critical course for those interested in technology support careers. This program focuses on the essential skills necessary to succeed in the rapidly growing ICT industry, with an emphasis on help desk and technical support roles.
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⢠ICT Hardware and Software Fundamentals
⢠Troubleshooting ICT Hardware and Software Issues
⢠Network and Infrastructure Management for Help Desk Support
⢠ICT Security and Data Privacy
⢠Customer Service and Communication Skills for Help Desk Support
⢠ITIL Foundation Certification for Help Desk Professionals
⢠ICT Help Desk Support Tools and Processes
⢠Problem-Solving Techniques for Help Desk Support
⢠Service Request and Incident Management in Help Desk Support
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