Graduate Certificate in ICT Help Desk Support

Name: Graduate Certificate in ICT Help Desk Support
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The Graduate Certificate in ICT Help Desk Support is a critical course for those interested in technology support careers. This program focuses on the essential skills necessary to succeed in the rapidly growing ICT industry, with an emphasis on help desk and technical support roles.

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AboutThisCourse

As businesses increasingly rely on technology, the demand for skilled help desk professionals has never been higher. This certificate course equips learners with the skills to meet this demand, providing a solid foundation in ICT fundamentals, technical support, and customer service. By completing this course, learners will have the opportunity to develop skills in problem-solving, communication, and technical troubleshooting, all of which are highly valued in the ICT industry. This certificate course not only prepares learners for entry-level help desk positions but also provides a pathway for further study and career advancement. In short, the Graduate Certificate in ICT Help Desk Support is an excellent choice for anyone looking to start or enhance their career in ICT technical support.

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CourseDetails

• ICT Hardware and Software Fundamentals
• Troubleshooting ICT Hardware and Software Issues
• Network and Infrastructure Management for Help Desk Support
• ICT Security and Data Privacy
• Customer Service and Communication Skills for Help Desk Support
• ITIL Foundation Certification for Help Desk Professionals
• ICT Help Desk Support Tools and Processes
• Problem-Solving Techniques for Help Desk Support
• Service Request and Incident Management in Help Desk Support

CareerPath

The Graduate Certificate in ICT Help Desk Support offers a variety of roles in the UK, with a strong demand for Level 1 and Level 2 Help Desk technicians, comprising 25% and 40% of the market share, respectively. System Administrators and Network Administrators represent 20% and 10% of the job market, while Database Administrators make up the remaining 5%. This 3D pie chart provides a clear and engaging visual representation of ICT Help Desk Support job market trends in the UK.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GRADUATE CERTIFICATE IN ICT HELP DESK SUPPORT

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London School of International Business (LSIB)

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05 May 2025

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