Professional Certificate in ICT Support

Name: Professional Certificate in ICT Support
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The Professional Certificate in ICT Support is a comprehensive course designed to equip learners with essential skills for a successful career in IT support. This program focuses on the important principles and practices of ICT support, including network configuration, system maintenance, and troubleshooting.

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About this course

With the increasing demand for ICT professionals across various industries, this certificate course provides learners with a competitive edge in the job market. By completing this course, learners will gain practical experience in ICT support, preparing them for roles such as help desk technician, network administrator, and IT support specialist. By developing these essential skills, learners can advance their careers and contribute to the success of their organizations. Importance: This course provides learners with the necessary skills and knowledge to excel in ICT support roles, making them valuable assets to any organization. Industry Demand: The demand for ICT professionals is growing across various industries, making this certificate course a valuable investment in one's career. Career Advancement: By developing essential ICT support skills, learners can advance their careers, take on new responsibilities, and increase their earning potential.

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Course Details

• Introduction to ICT Support: Understanding the role and responsibilities of an ICT Support professional, key terminology, and the importance of customer service.

• Hardware Fundamentals: Learning about computer components, peripherals, and basic troubleshooting techniques for hardware-related issues.

• Software Fundamentals: Gaining knowledge on operating systems, productivity software, and diagnostic tools to resolve software-related problems.

• Networking Essentials: Exploring network topologies, protocols, and security measures, with hands-on experience in configuring and troubleshooting networks.

• Security Best Practices: Understanding security risks and vulnerabilities, implementing access controls, and following industry-standard security best practices.

• Problem Solving and Ticketing Systems: Developing critical thinking and problem-solving skills, and learning to manage support tickets and workflows.

• Virtualization and Cloud Computing: Discovering virtualization technologies and cloud services, and their implications for ICT support.

• Professional Communication and Collaboration: Practicing clear and effective communication with colleagues and clients, and working collaboratively in teams.

• Continuous Learning and Development: Emphasizing the importance of staying updated with the latest technologies, trends, and certifications in ICT support.

Career Path

The ICT Support sector offers diverse and in-demand roles such as Network Administrator, IT Support Specialist, Systems Analyst, and Database Administrator. This 3D pie chart provides a visual representation of the UK job market trends for these roles. By analyzing the chart, you can see the strong demand for IT Support Specialists, accounting for 40% of the market. Network Administrators follow closely with 30%, while Systems Analysts and Database Administrators comprise 20% and 10%, respectively. Understanding these statistics can help you make informed decisions about your career path in ICT Support. Explore each role's unique responsibilities, required skills, and salary ranges to find the best fit for your professional growth.

Entry Requirements

Basic understanding of the subject matter
Proficiency in English language
Computer and internet access
Basic computer skills
Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

Not accredited by a recognized body
Not regulated by an authorized institution
Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

PROFESSIONAL CERTIFICATE IN ICT SUPPORT

is awarded to

Learner Name

who has completed a programme at

London School of International Business (LSIB)

Awarded on

05 May 2025

Blockchain Id: s-1-a-2-m-3-p-4-l-5-e

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.