Professional Certificate in ICT Support
-- ViewingNowThe Professional Certificate in ICT Support is a comprehensive course designed to equip learners with essential skills for a successful career in IT support. This program focuses on the important principles and practices of ICT support, including network configuration, system maintenance, and troubleshooting.
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โข Introduction to ICT Support: Understanding the role and responsibilities of an ICT Support professional, key terminology, and the importance of customer service.
โข Hardware Fundamentals: Learning about computer components, peripherals, and basic troubleshooting techniques for hardware-related issues.
โข Software Fundamentals: Gaining knowledge on operating systems, productivity software, and diagnostic tools to resolve software-related problems.
โข Networking Essentials: Exploring network topologies, protocols, and security measures, with hands-on experience in configuring and troubleshooting networks.
โข Security Best Practices: Understanding security risks and vulnerabilities, implementing access controls, and following industry-standard security best practices.
โข Problem Solving and Ticketing Systems: Developing critical thinking and problem-solving skills, and learning to manage support tickets and workflows.
โข Virtualization and Cloud Computing: Discovering virtualization technologies and cloud services, and their implications for ICT support.
โข Professional Communication and Collaboration: Practicing clear and effective communication with colleagues and clients, and working collaboratively in teams.
โข Continuous Learning and Development: Emphasizing the importance of staying updated with the latest technologies, trends, and certifications in ICT support.
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