Professional Certificate in IT Infrastructure Library (ITIL)
-- viewing nowThe Professional Certificate in IT Infrastructure Library (ITIL) is a vital course for professionals aiming to excel in IT service management. This certification focuses on promoting best practices in delivering IT services, enabling organizations to minimize costs while maximizing quality and efficiency.
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Course Details
• ITIL Foundation: Introduction to ITIL, Service Lifecycle, Key Concepts, and Service Management Principles
• ITIL Service Support: Service Desk, Incident Management, Problem Management, Change Management, Release and Deployment Management
• ITIL Service Delivery: Capacity Management, IT Service Continuity Management, Availability Management
• ITIL Application Management: Application Development, Application Maintenance, Application Support
• ITIL Infrastructure Management: Infrastructure Architecture, Infrastructure Management, Instrumentation and Monitoring
• ITIL Security Management: Security Management, Access Management, Information Security Incident Management
• ITIL Service Offerings and Agreements: Service Catalogue, Service Level Management, Supplier Management, Financial Management for IT Services
• ITIL Planning, Protection and Optimization: Service Portfolio Management, Capacity Management, Demand Management, ITIL Continual Service Improvement
• ITIL Measurement and Reporting: Service Reporting, Service Measurement, Service Improvement
• ITIL Implementation and Improvement: Implementing and Improving ITIL, ITIL-based Organizational Change
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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