Professional Certificate in IT Infrastructure Library (ITIL)
-- ViewingNowThe Professional Certificate in IT Infrastructure Library (ITIL) is a vital course for professionals aiming to excel in IT service management. This certification focuses on promoting best practices in delivering IT services, enabling organizations to minimize costs while maximizing quality and efficiency.
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โข ITIL Foundation: Introduction to ITIL, Service Lifecycle, Key Concepts, and Service Management Principles
โข ITIL Service Support: Service Desk, Incident Management, Problem Management, Change Management, Release and Deployment Management
โข ITIL Service Delivery: Capacity Management, IT Service Continuity Management, Availability Management
โข ITIL Application Management: Application Development, Application Maintenance, Application Support
โข ITIL Infrastructure Management: Infrastructure Architecture, Infrastructure Management, Instrumentation and Monitoring
โข ITIL Security Management: Security Management, Access Management, Information Security Incident Management
โข ITIL Service Offerings and Agreements: Service Catalogue, Service Level Management, Supplier Management, Financial Management for IT Services
โข ITIL Planning, Protection and Optimization: Service Portfolio Management, Capacity Management, Demand Management, ITIL Continual Service Improvement
โข ITIL Measurement and Reporting: Service Reporting, Service Measurement, Service Improvement
โข ITIL Implementation and Improvement: Implementing and Improving ITIL, ITIL-based Organizational Change
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