Postgraduate Certificate in AI Customer Service Metrics
-- viewing nowThe Postgraduate Certificate in AI Customer Service Metrics is a comprehensive course designed to equip learners with essential skills in AI-driven customer service metrics. This course is crucial in today's industry, where businesses increasingly rely on AI to enhance customer service and improve overall customer experience.
2,727+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• AI Customer Service Metrics Overview
• Importance of Metrics in AI Customer Service
• Key Performance Indicators (KPIs) for AI Customer Service
• Customer Satisfaction (CSAT) Metrics in AI Customer Service
• Net Promoter Score (NPS) in AI Customer Service
• First Response Time (FRT) and Resolution Time Metrics
• Containment Rate and Escalation Rate Metrics
• AI Customer Service Chatbot Metrics
• Analyzing and Interpreting AI Customer Service Metrics
• Best Practices for Implementing AI Customer Service Metrics
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate