Postgraduate Certificate in AI Customer Service Metrics

Name: Postgraduate Certificate in AI Customer Service Metrics
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The Postgraduate Certificate in AI Customer Service Metrics is a comprehensive course designed to equip learners with essential skills in AI-driven customer service metrics. This course is crucial in today's industry, where businesses increasingly rely on AI to enhance customer service and improve overall customer experience.

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AboutThisCourse

The course covers vital topics such as AI-powered customer service platforms, data analysis, and performance metrics. Learners will gain a deep understanding of how to leverage AI to measure and improve customer service quality, leading to increased customer satisfaction and loyalty. By completing this course, learners will demonstrate to employers a mastery of AI applications in customer service, a highly sought-after skill in today's job market. This course is an excellent opportunity for professionals seeking to advance their careers in customer service, analytics, or AI-related fields.

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CourseDetails

• AI Customer Service Metrics Overview
• Importance of Metrics in AI Customer Service
• Key Performance Indicators (KPIs) for AI Customer Service
• Customer Satisfaction (CSAT) Metrics in AI Customer Service
• Net Promoter Score (NPS) in AI Customer Service
• First Response Time (FRT) and Resolution Time Metrics
• Containment Rate and Escalation Rate Metrics
• AI Customer Service Chatbot Metrics
• Analyzing and Interpreting AI Customer Service Metrics
• Best Practices for Implementing AI Customer Service Metrics

CareerPath

* Job Market Growth (2021-2026) sourced from independent research reports ** Average Salary (£45,000 - £70,000) sourced from Payscale and Glassdoor *** Skill Demand (High) based on industry surveys and job postings Note: Figures are approximate and for illustrative purposes only. Actual numbers may vary.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN AI CUSTOMER SERVICE METRICS

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London School of International Business (LSIB)

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05 May 2025

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