Graduate Certificate in Service Quality in Business Management

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The Graduate Certificate in Service Quality in Business Management is a vital course designed to meet the current industry demand for professionals who can deliver exceptional service quality. This certificate program equips learners with essential skills necessary for career advancement in today's service-oriented business world.

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About this course

It provides a comprehensive understanding of service quality management principles, customer satisfaction, and loyalty. The course covers crucial topics such as service blueprinting, customer experience management, and quality improvement strategies. By completing this course, learners will be able to demonstrate their ability to improve service quality, increase customer satisfaction, and drive business growth. This certification is an excellent way to enhance one's professional development and stand out in the competitive job market.

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Course Details

• Graduate Certificate in Service Quality in Business Management
• Service Quality Management
• Customer Relationship Management (CRM)
• Service Operations and Delivery
• Quality Standards and Measurement in Services
• Service Design and Innovation
• Strategies for Service Recovery and Improvement
• Business Analytics for Service Quality
• Human Resources Management in Service Organizations

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
GRADUATE CERTIFICATE IN SERVICE QUALITY IN BUSINESS MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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