Graduate Certificate in Contact Centre Soft Skills Training
-- viendo ahoraThe Graduate Certificate in Contact Centre Soft Skills Training is a comprehensive course designed to enhance the interpersonal and communication skills of professionals in the customer service industry. This program's importance lies in its focus on the critical soft skills that complement technical expertise, making learners more effective and competitive in the job market.
2.282+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Effective Communication: Techniques for clear and concise communication, active listening, and adapting communication style to different audiences
• Conflict Resolution: Strategies for resolving customer complaints and managing difficult customer interactions
• Customer Service Excellence: Best practices for delivering exceptional customer service, including building rapport, managing customer expectations, and handling customer inquiries and complaints
• Telephone Etiquette: Techniques for professional and polite telephone communication, including answering and transferring calls, handling voicemail, and using positive language
• Email and Chat Communication: Strategies for effective written communication, including grammar and punctuation, tone, and using appropriate language for different audiences
• Time Management: Techniques for managing time effectively, including prioritizing tasks, managing workload, and dealing with interruptions
• Stress Management: Strategies for managing stress, including relaxation techniques, time management, and self-care
• Cultural Awareness: Understanding and appreciating cultural differences, including effective communication with customers from diverse backgrounds and avoiding cultural misunderstandings
• Teamwork and Collaboration: Building and maintaining positive working relationships, including working effectively with colleagues, understanding team dynamics, and managing conflict within a team
• Professional Development: Continually improving skills and knowledge, including setting professional goals, seeking feedback, and staying up-to-date with industry developments and best practices.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
