Postgraduate Certificate in Call Centre Administration
-- viendo ahoraThe Postgraduate Certificate in Call Centre Administration is a vital course designed to meet the growing industry demand for skilled call center professionals. This certificate program equips learners with essential skills necessary for career advancement in call center administration.
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Detalles del Curso
• Call Centre Operations Management: This unit covers the fundamental principles and practices of managing a call center, including workforce management, quality assurance, and performance optimization.
• Customer Relationship Management (CRM): This unit explores the role of CRM systems in call centers, including data management, customer segmentation, and targeted marketing campaigns.
• Telecommunications and Networking: This unit covers the basics of telecommunications and networking technologies used in call centers, including VoIP, PBX, and ACD systems.
• Workforce Management and Planning: This unit focuses on workforce management strategies for call centers, including scheduling, forecasting, and intraday management.
• Call Centre Technology and Software: This unit examines the various software applications used in call centers, including predictive dialers, call recording, and analytics tools.
• Quality Assurance and Compliance: This unit covers quality assurance best practices in call centers, including call monitoring, evaluation, and coaching.
• Data Analysis and Reporting: This unit explores the role of data analysis in call center management, including key performance indicators (KPIs), data visualization, and dashboard creation.
• Project Management for Call Centre Initiatives: This unit covers project management principles and practices as they apply to call center initiatives, including budgeting, resource allocation, and risk management.
• Change Management in Call Centre Environments: This unit examines the role of change management in call centers, including communication strategies, stakeholder engagement, and resistance management.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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