Professional Certificate in IT Service Delivery Management
-- ViewingNowThe Professional Certificate in IT Service Delivery Management is a comprehensive course designed to empower learners with the essential skills required to excel in the rapidly evolving IT industry. This program focuses on the importance of service delivery management, emphasizing industry-specific best practices and methodologies.
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โข IT Service Delivery Management Fundamentals
โข ITIL Framework and Best Practices
โข Service Level Management and Agreements
โข Incident and Problem Management
โข Change Management and Configuration Control
โข Capacity and Availability Management
โข IT Service Continuity and Disaster Recovery Planning
โข IT Financial Management and Budgeting
โข Vendor Management and Supplier Relationships
โข Continual Service Improvement and Performance Metrics
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