Professional Certificate in IT Service Delivery Management

Name: Professional Certificate in IT Service Delivery Management
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The Professional Certificate in IT Service Delivery Management is a comprehensive course designed to empower learners with the essential skills required to excel in the rapidly evolving IT industry. This program focuses on the importance of service delivery management, emphasizing industry-specific best practices and methodologies.

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AboutThisCourse

In this digital age, the demand for IT Service Delivery Management professionals is at an all-time high, with organizations seeking experts who can streamline service delivery, enhance customer experience, and drive business growth. This course equips learners with the necessary skills to meet these demands, covering key topics such as incident management, problem management, and service level management. By completing this program, learners will not only gain a deep understanding of IT service delivery principles but also acquire practical skills that can be directly applied in the workplace. This certificate course serves as an excellent stepping stone for career advancement, providing learners with a competitive edge in the job market and enabling them to make meaningful contributions to their organizations.

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CourseDetails

• IT Service Delivery Management Fundamentals
• ITIL Framework and Best Practices
• Service Level Management and Agreements
• Incident and Problem Management
• Change Management and Configuration Control
• Capacity and Availability Management
• IT Service Continuity and Disaster Recovery Planning
• IT Financial Management and Budgeting
• Vendor Management and Supplier Relationships
• Continual Service Improvement and Performance Metrics

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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EarnCareerCertificate

PROFESSIONAL CERTIFICATE IN IT SERVICE DELIVERY MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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