Professional Certificate in IT Service Delivery Management
-- ViewingNowThe Professional Certificate in IT Service Delivery Management is a comprehensive course designed to empower learners with the essential skills required to excel in the rapidly evolving IT industry. This program focuses on the importance of service delivery management, emphasizing industry-specific best practices and methodologies.
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⢠IT Service Delivery Management Fundamentals
⢠ITIL Framework and Best Practices
⢠Service Level Management and Agreements
⢠Incident and Problem Management
⢠Change Management and Configuration Control
⢠Capacity and Availability Management
⢠IT Service Continuity and Disaster Recovery Planning
⢠IT Financial Management and Budgeting
⢠Vendor Management and Supplier Relationships
⢠Continual Service Improvement and Performance Metrics
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