Undergraduate Certificate in ICT Support Management
-- ViewingNowThe Undergraduate Certificate in ICT Support Management is a comprehensive program designed to equip learners with essential skills for career advancement in ICT support management. This course is critical for individuals who want to gain a solid understanding of ICT support systems, network and infrastructure management, and IT project management.
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โข Introduction to ICT Support Management
โข ICT Hardware and Software Fundamentals
โข Networking and Security Principles
โข Troubleshooting and Problem-Solving Techniques
โข Service Management Frameworks
โข ITIL Foundation: ICT Service Management
โข ICT Support Management Tools and Processes
โข Customer Service and Communication Skills for ICT Support
โข Project Management for ICT Support Teams
โข ICT Support Management Capstone Project
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