Postgraduate Certificate in Service Desk Management
-- ViewingNowThe Postgraduate Certificate in Service Desk Management is a comprehensive course that equips learners with essential skills for career advancement in IT Service Management. This course emphasizes the importance of service desk management in organizational success, addressing key challenges and exploring best practices.
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GBP £ 140
GBP £ 202
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โข Service Desk Fundamentals
โข ITIL Foundation for Service Desk Management
โข Incident Management and Problem Resolution
โข Change Management and Configuration Control
โข Service Desk Metrics and Performance Measurement
โข Customer Service and Communication Skills
โข Service Desk Tools and Technology
โข Service Desk Strategy and Planning
โข IT Service Continuity and Disaster Recovery for Service Desk
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