Postgraduate Certificate in Service Desk Management
-- ViewingNowThe Postgraduate Certificate in Service Desk Management is a comprehensive course that equips learners with essential skills for career advancement in IT Service Management. This course emphasizes the importance of service desk management in organizational success, addressing key challenges and exploring best practices.
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⢠Service Desk Fundamentals
⢠ITIL Foundation for Service Desk Management
⢠Incident Management and Problem Resolution
⢠Change Management and Configuration Control
⢠Service Desk Metrics and Performance Measurement
⢠Customer Service and Communication Skills
⢠Service Desk Tools and Technology
⢠Service Desk Strategy and Planning
⢠IT Service Continuity and Disaster Recovery for Service Desk
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