Postgraduate Certificate in Service Desk Management

Name: Postgraduate Certificate in Service Desk Management
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The Postgraduate Certificate in Service Desk Management is a comprehensive course that equips learners with essential skills for career advancement in IT Service Management. This course emphasizes the importance of service desk management in organizational success, addressing key challenges and exploring best practices.

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AboutThisCourse

With the growing demand for skilled service desk professionals, this certificate course offers a unique opportunity to gain a competitive edge in the industry. It covers critical areas such as incident management, problem management, change management, and service level management. Learners will develop the ability to design, implement, and manage effective service desk operations, ensuring high-quality IT services and customer satisfaction. By completing this course, learners will demonstrate their commitment to professional growth and expertise in service desk management. They will be prepared to excel in various roles, including Service Desk Manager, IT Service Manager, and IT Support Team Lead, making a significant impact on organizational performance and success.

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CourseDetails

• Service Desk Fundamentals
• ITIL Foundation for Service Desk Management
• Incident Management and Problem Resolution
• Change Management and Configuration Control
• Service Desk Metrics and Performance Measurement
• Customer Service and Communication Skills
• Service Desk Tools and Technology
• Service Desk Strategy and Planning
• IT Service Continuity and Disaster Recovery for Service Desk

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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POSTGRADUATE CERTIFICATE IN SERVICE DESK MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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