Graduate Certificate in CRM Applications
-- ViewingNowThe Graduate Certificate in CRM Applications is a career-advancing course that focuses on teaching learners how to effectively manage customer relationships. This program is designed to equip students with essential skills in CRM software, strategy, and analytics, making them highly valuable in today's technology-driven business landscape.
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โข CRM Overview: Understanding Customer Relationship Management
โข CRM Strategies: Planning and Implementing CRM Initiatives
โข CRM Software: Selection, Configuration, and Customization
โข CRM Data Management: Data Integration, Quality, and Security
โข CRM Analytics: Metrics, Reporting, and Data-Driven Decisions
โข CRM Integration: Connecting CRM with Other Business Systems
โข CRM Marketing Automation: Personalization, Campaigns, and Lead Nurturing
โข CRM Sales Management: Opportunity Management, Forecasting, and Pipeline Analysis
โข CRM Service and Support: Case Management, Knowledge Base, and Self-Service Portals
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