Graduate Certificate in CRM Applications
-- ViewingNowThe Graduate Certificate in CRM Applications is a career-advancing course that focuses on teaching learners how to effectively manage customer relationships. This program is designed to equip students with essential skills in CRM software, strategy, and analytics, making them highly valuable in today's technology-driven business landscape.
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⢠CRM Overview: Understanding Customer Relationship Management
⢠CRM Strategies: Planning and Implementing CRM Initiatives
⢠CRM Software: Selection, Configuration, and Customization
⢠CRM Data Management: Data Integration, Quality, and Security
⢠CRM Analytics: Metrics, Reporting, and Data-Driven Decisions
⢠CRM Integration: Connecting CRM with Other Business Systems
⢠CRM Marketing Automation: Personalization, Campaigns, and Lead Nurturing
⢠CRM Sales Management: Opportunity Management, Forecasting, and Pipeline Analysis
⢠CRM Service and Support: Case Management, Knowledge Base, and Self-Service Portals
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