Graduate Certificate in CRM Applications

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The Graduate Certificate in CRM Applications is a career-advancing course that focuses on teaching learners how to effectively manage customer relationships. This program is designed to equip students with essential skills in CRM software, strategy, and analytics, making them highly valuable in today's technology-driven business landscape.

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With the increasing demand for CRM professionals across various industries, this certificate course is a perfect way to enhance one's skillset and stay competitive in the job market. Learners will gain hands-on experience with leading CRM platforms, understand data-driven decision-making, and develop the ability to design and implement successful CRM strategies. This program not only provides theoretical knowledge but also offers practical insights, preparing students for real-world challenges in CRM management. By completing the Graduate Certificate in CRM Applications, learners will be well-positioned to advance their careers and take on leadership roles in customer relationship management, marketing, sales, and other related fields.

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โ€ข CRM Overview: Understanding Customer Relationship Management
โ€ข CRM Strategies: Planning and Implementing CRM Initiatives
โ€ข CRM Software: Selection, Configuration, and Customization
โ€ข CRM Data Management: Data Integration, Quality, and Security
โ€ข CRM Analytics: Metrics, Reporting, and Data-Driven Decisions
โ€ข CRM Integration: Connecting CRM with Other Business Systems
โ€ข CRM Marketing Automation: Personalization, Campaigns, and Lead Nurturing
โ€ข CRM Sales Management: Opportunity Management, Forecasting, and Pipeline Analysis
โ€ข CRM Service and Support: Case Management, Knowledge Base, and Self-Service Portals

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
GRADUATE CERTIFICATE IN CRM APPLICATIONS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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