Professional Certificate in Contact Centre Human Relations
-- ViewingNowThe Professional Certificate in Contact Centre Human Relations is a comprehensive course designed to enhance the skills of customer service professionals. This certificate program emphasizes the importance of effective communication, problem-solving, and leadership in the contact centre industry.
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โข Effective Communication in Contact Centers
โข Conflict Resolution and De-escalation Techniques
โข Building Positive Customer Relationships
โข Diversity, Equity, and Inclusion in Customer Service
โข Active Listening and Empathy Skills
โข Managing Customer Expectations and Emotions
โข Professionalism and Code of Conduct in Contact Centers
โข Handling Difficult Customers with Tact and Grace
โข Stress Management and Burnout Prevention for Contact Center Agents
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