Professional Certificate in Contact Centre Human Relations

Name: Professional Certificate in Contact Centre Human Relations
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The Professional Certificate in Contact Centre Human Relations is a comprehensive course designed to enhance the skills of customer service professionals. This certificate program emphasizes the importance of effective communication, problem-solving, and leadership in the contact centre industry.

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AboutThisCourse

With the increasing demand for exceptional customer experience, this course is essential for career advancement in this field. The course equips learners with essential skills such as conflict resolution, time management, and emotional intelligence. It also covers critical topics such as diversity and inclusion, ensuring that learners are well-prepared to handle a variety of customer interactions. By completing this course, learners will demonstrate a commitment to professional development, which is highly valued by employers in the contact centre industry. In summary, the Professional Certificate in Contact Centre Human Relations is a crucial course for anyone looking to advance their career in customer service. It provides learners with the essential skills and knowledge needed to excel in this field, making them valuable assets to any organization.

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CourseDetails

• Effective Communication in Contact Centers
• Conflict Resolution and De-escalation Techniques
• Building Positive Customer Relationships
• Diversity, Equity, and Inclusion in Customer Service
• Active Listening and Empathy Skills
• Managing Customer Expectations and Emotions
• Professionalism and Code of Conduct in Contact Centers
• Handling Difficult Customers with Tact and Grace
• Stress Management and Burnout Prevention for Contact Center Agents

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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PROFESSIONAL CERTIFICATE IN CONTACT CENTRE HUMAN RELATIONS

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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