Undergraduate Certificate in Customer Centric Selling
-- ViewingNowThe Undergraduate Certificate in Customer Centric Selling is a comprehensive course that focuses on the critical skills necessary to excel in today's sales environment. This course highlights the importance of understanding customer needs, building relationships, and delivering value, all of which are essential for career advancement in sales.
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โข Introduction to Customer Centric Selling: Understanding the concept, principles, and benefits of customer-centric selling.
โข Buyer Persona Development: Identifying and analyzing target customers, their pain points, and motivations.
โข Needs Assessment and Consultative Selling: Techniques for uncovering customer needs, building rapport, and providing tailored solutions.
โข Effective Communication and Active Listening: Strategies for clear, persuasive communication and understanding customer perspectives.
โข Relationship Building and Trust Creation: Methods for fostering long-term customer relationships and trust.
โข Sales Process Engineering: Designing and optimizing sales processes to align with customer-centric selling principles.
โข Sales Metrics and Performance Measurement: Tracking and analyzing key performance indicators to evaluate sales effectiveness.
โข Customer Experience Management: Ensuring seamless, positive customer experiences throughout the sales journey.
โข Adapting to Digital Selling: Utilizing digital tools and platforms to enhance customer-centric selling strategies.
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