Undergraduate Certificate in Customer Centric Selling

Name: Undergraduate Certificate in Customer Centric Selling
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The Undergraduate Certificate in Customer Centric Selling is a comprehensive course that focuses on the critical skills necessary to excel in today's sales environment. This course highlights the importance of understanding customer needs, building relationships, and delivering value, all of which are essential for career advancement in sales.

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AboutThisCourse

In an era where customer experience is a key differentiator, this program is designed to equip learners with the skills and knowledge required to deliver exceptional customer service. The course covers topics such as sales strategy, communication, negotiation, and account management, all of which are in high demand in various industries. By completing this certificate program, learners will not only gain a deep understanding of customer-centric selling but also develop essential skills that can help them stand out in a competitive job market. This course is an excellent opportunity for those looking to start or advance their careers in sales, providing them with a solid foundation in customer-centric selling strategies and techniques.

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CourseDetails

• Introduction to Customer Centric Selling: Understanding the concept, principles, and benefits of customer-centric selling.
• Buyer Persona Development: Identifying and analyzing target customers, their pain points, and motivations.
• Needs Assessment and Consultative Selling: Techniques for uncovering customer needs, building rapport, and providing tailored solutions.
• Effective Communication and Active Listening: Strategies for clear, persuasive communication and understanding customer perspectives.
• Relationship Building and Trust Creation: Methods for fostering long-term customer relationships and trust.
• Sales Process Engineering: Designing and optimizing sales processes to align with customer-centric selling principles.
• Sales Metrics and Performance Measurement: Tracking and analyzing key performance indicators to evaluate sales effectiveness.
• Customer Experience Management: Ensuring seamless, positive customer experiences throughout the sales journey.
• Adapting to Digital Selling: Utilizing digital tools and platforms to enhance customer-centric selling strategies.

CareerPath

The undergraduate certificate in Customer Centric Selling is a valuable credential in the UK, with various roles offering exciting opportunities and competitive salary ranges. To give you a better idea of the job market trends, we've created a 3D pie chart illustrating the percentage distribution of roles in this field. With the growing demand for customer-centric approaches in sales, roles such as Sales Development Representative, Account Manager, Sales Engineer, Customer Success Manager, and Sales Operations are becoming increasingly popular. Our visually engaging and responsive chart will help you understand the distribution and significance of each role in the industry, providing valuable insights for your career planning.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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UNDERGRADUATE CERTIFICATE IN CUSTOMER CENTRIC SELLING

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London School of International Business (LSIB)

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05 May 2025

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