Postgraduate Certificate in Outbound Contact Centre Management
-- ViewingNowThe Postgraduate Certificate in Outbound Contact Centre Management is a comprehensive course designed to equip learners with essential skills for managing and leading successful outbound contact centers. This course emphasizes the importance of strategic planning, customer relationship management, and regulatory compliance in the rapidly evolving customer contact industry.
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โข Outbound Contact Centre Operations
โข Call Center Technologies and Software
โข Customer Relationship Management (CRM) Systems
โข Sales and Marketing Strategies for Contact Centers
โข Performance Metrics and Quality Assurance
โข Workforce Management and Capacity Planning
โข Risk Management and Compliance in Contact Centers
โข Customer Experience Design and Management
โข Leadership and Team Management in Contact Centers
โข Emerging Trends in Outbound Contact Centre Management
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