Postgraduate Certificate in Outbound Contact Centre Management
-- ViewingNowThe Postgraduate Certificate in Outbound Contact Centre Management is a comprehensive course designed to equip learners with essential skills for managing and leading successful outbound contact centers. This course emphasizes the importance of strategic planning, customer relationship management, and regulatory compliance in the rapidly evolving customer contact industry.
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⢠Outbound Contact Centre Operations
⢠Call Center Technologies and Software
⢠Customer Relationship Management (CRM) Systems
⢠Sales and Marketing Strategies for Contact Centers
⢠Performance Metrics and Quality Assurance
⢠Workforce Management and Capacity Planning
⢠Risk Management and Compliance in Contact Centers
⢠Customer Experience Design and Management
⢠Leadership and Team Management in Contact Centers
⢠Emerging Trends in Outbound Contact Centre Management
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