Postgraduate Certificate in Outbound Contact Centre Management

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The Postgraduate Certificate in Outbound Contact Centre Management is a comprehensive course designed to equip learners with essential skills for managing and leading successful outbound contact centers. This course emphasizes the importance of strategic planning, customer relationship management, and regulatory compliance in the rapidly evolving customer contact industry.

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AboutThisCourse

With a strong focus on industry demand, this certificate course covers the latest technologies, tools, and best practices for outbound contact center management. Learners will gain hands-on experience in designing and implementing effective outbound campaigns, managing customer interactions, and measuring performance metrics. Upon completion, learners will be equipped with the essential skills and knowledge required for career advancement in outbound contact center management. This course is ideal for professionals seeking to enhance their leadership, communication, and decision-making skills, as well as those looking to stay up-to-date with the latest trends and technologies in the industry.

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CourseDetails

•  Outbound Contact Centre Operations
•  Call Center Technologies and Software
•  Customer Relationship Management (CRM) Systems
•  Sales and Marketing Strategies for Contact Centers
•  Performance Metrics and Quality Assurance
•  Workforce Management and Capacity Planning
•  Risk Management and Compliance in Contact Centers
•  Customer Experience Design and Management
•  Leadership and Team Management in Contact Centers
•  Emerging Trends in Outbound Contact Centre Management

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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POSTGRADUATE CERTIFICATE IN OUTBOUND CONTACT CENTRE MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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