Undergraduate Certificate in Salesforce Customer Service
-- ViewingNowThe Undergraduate Certificate in Salesforce Customer Service is a career-advancing course that equips learners with essential skills in customer relationship management using Salesforce, a leading CRM platform. This program is highly relevant in today's tech-driven service industry, where Salesforce expertise is in high demand.
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โข <strong>Introduction to Salesforce Customer Service:</strong> Understanding the fundamentals of Salesforce Customer Service, its benefits, and how it can be used to enhance customer experiences.
โข <strong>Salesforce Customer Service Console:</strong> Learning how to use the Salesforce Customer Service Console to manage customer interactions, cases, and knowledge articles.
โข <strong>Service Cloud:</strong> Understanding Service Cloud, its features, and how to use it to provide excellent customer service.
โข <strong>Omni-Channel Engagement:</strong> Learning how to use Salesforce's Omni-Channel Engagement to manage customer interactions across multiple channels.
โข <strong>Salesforce Knowledge:</strong> Understanding how to use Salesforce Knowledge to create, manage, and publish knowledge articles to help customers find answers to their questions.
โข <strong>Salesforce Communities:</strong> Learning how to use Salesforce Communities to create online communities for customers to connect, share ideas, and find answers to their questions.
โข <strong>Service Analytics:</strong> Understanding how to use Service Analytics to measure and analyze customer service performance, identify trends, and make data-driven decisions.
โข <strong>Salesforce Einstein:</strong> Learning how to use Salesforce Einstein to leverage artificial intelligence and machine learning to improve customer service.
โข <strong>Salesforce Integration:</strong> Understanding how to integrate Salesforce with other systems to provide a seamless customer experience.
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