Undergraduate Certificate in IT Service Desk
-- ViewingNowThe Undergraduate Certificate in IT Service Desk is a comprehensive course designed to meet the growing industry demand for skilled IT service desk professionals. This certificate course emphasizes the importance of delivering high-quality IT services and support in various business environments.
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GBP £ 140
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โข Introduction to IT Service Desk
โข ITIL Foundation: Service Desk and Incident Management
โข Setting Up and Managing an IT Service Desk
โข IT Service Desk Software and Tools
โข Customer Service and Communication Skills for IT Service Desk
โข Problem Solving and Troubleshooting for IT Service Desk
โข IT Service Desk Metrics and Performance Improvement
โข Change Management and Configuration Management for IT Service Desk
โข IT Service Desk Case Studies and Real-World Scenarios
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