Undergraduate Certificate in IT Service Desk

Name: Undergraduate Certificate in IT Service Desk
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The Undergraduate Certificate in IT Service Desk is a comprehensive course designed to meet the growing industry demand for skilled IT service desk professionals. This certificate course emphasizes the importance of delivering high-quality IT services and support in various business environments.

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AboutThisCourse

Through a combination of theoretical and practical learning, students will gain essential skills in IT infrastructure, problem-solving, and customer service. By earning this certificate, learners will be well-prepared to enter the workforce and excel in entry-level IT service desk positions. The course covers critical topics such as ITIL framework, service desk management, incident management, and problem management. These skills are highly sought after by employers and are key to career advancement in the IT industry. In summary, the Undergraduate Certificate in IT Service Desk is an important and relevant course that equips learners with the essential skills they need to succeed in the rapidly growing IT service desk field. By completing this course, learners will be on their way to a rewarding and fulfilling career in IT.

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CourseDetails

• Introduction to IT Service Desk
• ITIL Foundation: Service Desk and Incident Management
• Setting Up and Managing an IT Service Desk
• IT Service Desk Software and Tools
• Customer Service and Communication Skills for IT Service Desk
• Problem Solving and Troubleshooting for IT Service Desk
• IT Service Desk Metrics and Performance Improvement
• Change Management and Configuration Management for IT Service Desk
• IT Service Desk Case Studies and Real-World Scenarios

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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UNDERGRADUATE CERTIFICATE IN IT SERVICE DESK

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London School of International Business (LSIB)

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05 May 2025

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