Undergraduate Certificate in Service Relationship Management
-- ViewingNowThe Undergraduate Certificate in Service Relationship Management is a crucial course designed to empower learners with essential skills for managing customer relationships in the modern service industry. This certificate program highlights the importance of understanding customer needs, building strong relationships, and managing services through a systematic approach.
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โข Customer Relationship Management Fundamentals <br> โข Service Strategy and Design <br> โข Customer Segmentation and Profiling <br> โข Service Delivery and Operations Management <br> โข Customer Experience Management <br> โข Service Metrics and Analytics <br> โข Multi-Channel Service Management <br> โข Service Recovery and Complaint Management <br> โข Legal and Ethical Considerations in Service Relationship Management <br> โข Capstone Project: Service Relationship Management Strategy
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