Undergraduate Certificate in Service Relationship Management

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The Undergraduate Certificate in Service Relationship Management is a crucial course designed to empower learners with essential skills for managing customer relationships in the modern service industry. This certificate program highlights the importance of understanding customer needs, building strong relationships, and managing services through a systematic approach.

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AboutThisCourse

In today's competitive business environment, service relationship management is in high demand, with companies seeking professionals who can effectively manage customer interactions throughout the service delivery process. This certificate course equips learners with the necessary skills to meet this industry need, providing a solid foundation in service strategy, design, delivery, and improvement. By completing this program, learners will be well-prepared to take on leadership roles in service organizations, driving customer satisfaction, loyalty, and long-term success. By developing a deep understanding of service relationship management principles, learners will be poised for career advancement and increased earning potential in a variety of industries.

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CourseDetails

• Customer Relationship Management Fundamentals <br> • Service Strategy and Design <br> • Customer Segmentation and Profiling <br> • Service Delivery and Operations Management <br> • Customer Experience Management <br> • Service Metrics and Analytics <br> • Multi-Channel Service Management <br> • Service Recovery and Complaint Management <br> • Legal and Ethical Considerations in Service Relationship Management <br> • Capstone Project: Service Relationship Management Strategy

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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UNDERGRADUATE CERTIFICATE IN SERVICE RELATIONSHIP MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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