Postgraduate Certificate in Customer Relations in Contact Centre
-- ViewingNowThe Postgraduate Certificate in Customer Relations in Contact Centre is a comprehensive course, designed to empower learners with essential skills for career advancement in customer service management. This certificate focuses on enhancing the learner's understanding of customer relations in a contact centre environment, a critical aspect of modern business.
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โข Postgraduate Certificate in Customer Relations in Contact Centre
โข Effective Communication in Contact Centres
โข Customer Relationship Management (CRM) Strategies
โข Managing Customer Interactions and Expectations
โข Contact Centre Technologies and Systems
โข Quality Management in Contact Centres
โข Workforce Management and Planning
โข Legal and Ethical Considerations in Customer Relations
โข Performance Metrics and Analytics in Contact Centres
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