Postgraduate Certificate in Customer Relations in Contact Centre

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The Postgraduate Certificate in Customer Relations in Contact Centre is a comprehensive course, designed to empower learners with essential skills for career advancement in customer service management. This certificate focuses on enhancing the learner's understanding of customer relations in a contact centre environment, a critical aspect of modern business.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course is increasingly relevant. It equips learners with the ability to manage and improve customer relations, ensuring customer satisfaction and loyalty. The course covers crucial topics such as customer interaction strategies, complaint handling, and contact centre operations. The course is highly sought after in the industry, with a high demand for professionals who can effectively manage customer relations in contact centres. By completing this course, learners demonstrate a commitment to professional development, increasing their employability and career progression opportunities in this growing field.

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CourseDetails

• Postgraduate Certificate in Customer Relations in Contact Centre
• Effective Communication in Contact Centres
• Customer Relationship Management (CRM) Strategies
• Managing Customer Interactions and Expectations
• Contact Centre Technologies and Systems
• Quality Management in Contact Centres
• Workforce Management and Planning
• Legal and Ethical Considerations in Customer Relations
• Performance Metrics and Analytics in Contact Centres

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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POSTGRADUATE CERTIFICATE IN CUSTOMER RELATIONS IN CONTACT CENTRE
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London School of International Business (LSIB)
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05 May 2025
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