Graduate Certificate in BPO Relationship Management
-- ViewingNowThe Graduate Certificate in BPO Relationship Management is a comprehensive course designed to meet the growing industry demand for professionals who can manage and optimize business process outsourcing (BPO) relationships. This certificate program equips learners with essential skills in areas such as vendor management, contract negotiation, and service level agreement (SLA) design, making them highly valuable in today's globalized business environment.
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โข Graduate Certificate in BPO Relationship Management
โข Unit 1: Introduction to BPO Relationship Management
โข Unit 2: BPO Contract Management
โข Unit 3: BPO Vendor Evaluation and Selection
โข Unit 4: BPO Service Level Agreements (SLAs)
โข Unit 5: BPO Relationship Building and Governance
โข Unit 6: BPO Performance Measurement and Improvement
โข Unit 7: BPO Risk Management and Compliance
โข Unit 8: BPO Financial Management and Cost Control
โข Unit 9: BPO Transition and Transformation Management
โข Unit 10: BPO Contingency Planning and Exit Strategies
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