Graduate Certificate in BPO Relationship Management

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The Graduate Certificate in BPO Relationship Management is a comprehensive course designed to meet the growing industry demand for professionals who can manage and optimize business process outsourcing (BPO) relationships. This certificate program equips learners with essential skills in areas such as vendor management, contract negotiation, and service level agreement (SLA) design, making them highly valuable in today's globalized business environment.

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AboutThisCourse

By completing this course, learners will gain a deep understanding of the BPO landscape and the critical success factors in managing BPO relationships. They will also develop the ability to design and implement effective BPO strategies, improve service delivery, and reduce operational costs. This program is an excellent opportunity for professionals looking to advance their careers in BPO relationship management, procurement, supply chain management, or operations management. In summary, the Graduate Certificate in BPO Relationship Management is a crucial course for anyone seeking to excel in the field of BPO relationship management. It provides learners with the essential skills and knowledge required to succeed in this high-demand industry, making them highly sought after by employers looking for talented and skilled professionals.

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CourseDetails

• Graduate Certificate in BPO Relationship Management
• Unit 1: Introduction to BPO Relationship Management
• Unit 2: BPO Contract Management
• Unit 3: BPO Vendor Evaluation and Selection
• Unit 4: BPO Service Level Agreements (SLAs)
• Unit 5: BPO Relationship Building and Governance
• Unit 6: BPO Performance Measurement and Improvement
• Unit 7: BPO Risk Management and Compliance
• Unit 8: BPO Financial Management and Cost Control
• Unit 9: BPO Transition and Transformation Management
• Unit 10: BPO Contingency Planning and Exit Strategies

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
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GRADUATE CERTIFICATE IN BPO RELATIONSHIP MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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