Graduate Certificate in BPO Relationship Management
-- ViewingNowThe Graduate Certificate in BPO Relationship Management is a comprehensive course designed to meet the growing industry demand for professionals who can manage and optimize business process outsourcing (BPO) relationships. This certificate program equips learners with essential skills in areas such as vendor management, contract negotiation, and service level agreement (SLA) design, making them highly valuable in today's globalized business environment.
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⢠Graduate Certificate in BPO Relationship Management
⢠Unit 1: Introduction to BPO Relationship Management
⢠Unit 2: BPO Contract Management
⢠Unit 3: BPO Vendor Evaluation and Selection
⢠Unit 4: BPO Service Level Agreements (SLAs)
⢠Unit 5: BPO Relationship Building and Governance
⢠Unit 6: BPO Performance Measurement and Improvement
⢠Unit 7: BPO Risk Management and Compliance
⢠Unit 8: BPO Financial Management and Cost Control
⢠Unit 9: BPO Transition and Transformation Management
⢠Unit 10: BPO Contingency Planning and Exit Strategies
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