Undergraduate Certificate in ICT Service Improvement
-- ViewingNowThe Undergraduate Certificate in ICT Service Improvement is a vital course that enhances your understanding of Information and Communication Technology (ICT) service management. This certificate program is designed to meet the growing industry demand for professionals who can improve ICT services, ensuring businesses stay competitive in the digital age.
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โข ICT Service Management Fundamentals
โข ITIL Framework and Best Practices
โข ICT Service Improvement Methodologies
โข Implementing ITSM Tools for Service Improvement
โข Continual Service Improvement (CSI)
โข Metrics and Measurements for ICT Service Improvement
โข Communication and Change Management in Service Improvement
โข ICT Problem and Incident Management
โข ICT Service Level Management
โข Capacity and Availability Management for Service Improvement
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