Undergraduate Certificate in ICT Service Improvement
-- ViewingNowThe Undergraduate Certificate in ICT Service Improvement is a vital course that enhances your understanding of Information and Communication Technology (ICT) service management. This certificate program is designed to meet the growing industry demand for professionals who can improve ICT services, ensuring businesses stay competitive in the digital age.
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⢠ICT Service Management Fundamentals
⢠ITIL Framework and Best Practices
⢠ICT Service Improvement Methodologies
⢠Implementing ITSM Tools for Service Improvement
⢠Continual Service Improvement (CSI)
⢠Metrics and Measurements for ICT Service Improvement
⢠Communication and Change Management in Service Improvement
⢠ICT Problem and Incident Management
⢠ICT Service Level Management
⢠Capacity and Availability Management for Service Improvement
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