Undergraduate Certificate in ICT Service Improvement

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The Undergraduate Certificate in ICT Service Improvement is a vital course that enhances your understanding of Information and Communication Technology (ICT) service management. This certificate program is designed to meet the growing industry demand for professionals who can improve ICT services, ensuring businesses stay competitive in the digital age.

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By enrolling in this course, you will gain essential skills in ICT service delivery, customer experience management, and problem-solving. The course curriculum covers industry best practices, tools, and techniques to design, implement, and manage ICT services. As a result, you will be equipped to drive service improvement initiatives, contribute to digital transformation strategies, and advance your career in ICT service management. In today's technology-driven world, organizations increasingly rely on ICT services to operate efficiently and innovate. Completing the Undergraduate Certificate in ICT Service Improvement will demonstrate your commitment to staying updated on the latest ICT service management trends and your ability to apply your knowledge to real-world challenges.

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โ€ข ICT Service Management Fundamentals  
โ€ข ITIL Framework and Best Practices  
โ€ข ICT Service Improvement Methodologies  
โ€ข Implementing ITSM Tools for Service Improvement  
โ€ข Continual Service Improvement (CSI)  
โ€ข Metrics and Measurements for ICT Service Improvement  
โ€ข Communication and Change Management in Service Improvement  
โ€ข ICT Problem and Incident Management  
โ€ข ICT Service Level Management  
โ€ข Capacity and Availability Management for Service Improvement  

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
UNDERGRADUATE CERTIFICATE IN ICT SERVICE IMPROVEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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